- VoxAura
- General Terms and Conditions (GTC)
General Terms and Conditions (GTC)
These General Terms and Conditions (GTC) govern the sale of goods and services by VoxAura GmbH to business customers. By placing an order with us, you agree to these GTC. Deviating conditions of the customer will not apply unless we have expressly agreed to them in writing.
1. Scope of Application
1.1. These GTC apply to all contracts, deliveries, and other services between VoxAura GmbH and the Customer unless otherwise agreed in writing.
1.2. These terms are only applicable to transactions with business customers (B2B). They do not apply to sales to consumers (B2C).
2. Conclusion of Contract
2.1. Our offers are subject to change and non-binding unless otherwise expressly stated.
2.2. A contract is only concluded when we confirm the customer’s order in writing (e.g. via email) or by fulfilling the order (e.g. by dispatching the goods).
2.3. The customer is bound by their order for a period of 60 days.
3. Prices and Payment Terms
3.1. All prices are quoted in Euro excluding value-added tax (VAT) unless otherwise stated.
3.2. Prices do not include shipping, insurance, or other additional costs unless otherwise agreed.
3.3. Payment terms are net 14 days from the date of the invoice unless otherwise agreed in writing.
3.4. In the event of late payment, we reserve the right to charge interest at the statutory rate and to withhold future deliveries.
4. Delivery and Transfer of Risk
4.1. Delivery dates are non-binding unless expressly agreed upon as binding. Delays in delivery due to force majeure or other events beyond our control do not constitute a breach of contract.
4.2. The risk of loss or damage to the goods passes to the customer upon handover of the goods to the carrier, forwarder, or other shipping agent.
4.3. Partial deliveries are permitted unless unreasonable for the customer.
5. Retention of Title
5.1. We retain title to the goods until full payment has been received.
5.2. The customer may not pledge or assign the goods as security until title has passed to them.
5.3. If the customer resells the goods, they assign their claim against the buyer to us as security for the purchase price until full payment has been made.
6. Warranty and Liability
6.1. The customer is obliged to inspect the goods immediately upon receipt and to notify us of any defects in writing without delay, no later than 7 days after receipt.
6.2. In the case of defects in the goods, we will, at our option, either repair or replace the defective goods. If the defect cannot be remedied or if subsequent performance is unreasonable, the customer may request a reduction in price or withdraw from the contract.
6.3. Our liability is limited to cases of gross negligence and intent, except in cases of damage to life, body, or health or in cases of liability under the Product Liability Act.
7. Limitation of Liability
7.1. We are not liable for indirect damages, such as lost profits, business interruptions, or loss of business opportunities.
7.2. The liability for damages is limited to the amount of the invoice for the specific order causing the damage unless otherwise agreed.
8. Data Protection
We process personal data of the customer in accordance with our privacy policy, which is available on our website. The customer agrees to the processing of their data for the purpose of fulfilling the contract.
9. Force Majeure
In the event of force majeure or other circumstances beyond our control (e.g. strikes, natural disasters, pandemics), we are released from our obligation to deliver for the duration and extent of such events. We will inform the customer of such events promptly.
10. Applicable Law and Jurisdiction
10.1. These GTC and the contracts concluded under them are governed by the laws of Germany excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
10.2. The exclusive place of jurisdiction for all disputes arising from or in connection with these GTC is Karlsruhe, Germany.
11. Final Provisions
11.1. Any changes or additions to these GTC must be made in writing. This also applies to any waiver of this written form requirement.
11.2. Should any provision of these GTC be or become invalid, this shall not affect the validity of the remaining provisions. In such a case, the invalid provision shall be replaced by a legally permissible provision that comes closest to the economic intent of the invalid provision.